At Zarqah, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we’re here to help.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unused, unwashed, and with all tags attached.
• Sale items, gift cards, and personal care products cannot be returned or exchanged unless they arrive damaged or defective.

2. How to Initiate a Return
To start the return process, please contact our customer service team at Zarqah360@gmail.com with the following details:

• Your order number
• The reason for your return
• Photos of the product (if it's damaged or defective)

Our team will review your request and provide further instructions on how to return the item(s).

3. Return Shipping
Customers are responsible for covering the return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

4. Refunds
Once we receive and inspect the returned item, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.

5. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at Zarqah360@gmail.com. Exchanges are subject to product availability, and you will be responsible for any price differences and shipping fees.

6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery by sending an email to Zarqah360@gmail.com with your order number and photos of the damage. We will resolve the issue as quickly as possible.

7. Late or Missing Refunds
If you haven’t received your refund within the specified time frame, first check your bank account and contact your credit card company. If the refund is still not visible, please reach out to us at Zarqah360@gmail.com, and we will assist you.

If you have any questions about our return policy, feel free to reach out to us at Zarqah360@gmail.com. We’re here to ensure your shopping experience with Zarqah is smooth and enjoyable!